Refund & Cancellation Policy
Last Updated: October 2026 • Effective for all online donations
1. General Principle on Charitable Contributions
APPOLO PARAMEDICAL TRAINING AND NURSING COUNCIL (operating the welfare brand Kashmir Helping Hands Foundation, CIN: U85307UP2023NPL181084) is a non-profit organization licensed under Section 8 of the Companies Act, 2013.
All donations made voluntarily by individuals or corporate entities are non-refundable once disbursed to active field relief programs (such as emergency medical surgery aid, monthly widow ration packets, or winter blankets).
2. Duplicate or Erroneous Transactions
We understand that technical errors may occasionally occur during payment processing. A full refund request will be honored in the following specific circumstances:
- Duplicate Deduction: The donor's bank account or card was charged twice or more for a single intended donation due to network latency.
- Incorrect Amount Entered: The donor inadvertently typed an incorrect sum (for example, ₹50,000 instead of ₹5,000) and notifies us within 48 hours of the transaction.
- Unauthorized Transaction: Proven fraudulent or unauthorized use of the donor's card or UPI credentials.
3. Refund Request Process & Timelines
To request a refund for an erroneous or duplicate payment, please email us within 48 hours of the transaction with the following details:
- Donor Full Name, Email, and Registered Mobile Number
- Transaction Reference ID / Order ID generated by Cashfree or UPI
- Date and Exact Amount of transaction
- Screenshot or official bank proof showing the duplicate deduction
Processing Timeline: Validated refund requests are reviewed and initiated within 5 to 7 working days. The refund amount is automatically credited back to the original source of payment (Bank Account, Credit/Debit Card, or UPI).
4. Reach Our Support Desk
Email: contact@khhf.org / kashmirhelpinghandsfoundation@gmail.com
Helpline Numbers: +91 87139 99250 / +91 97210 80912
Registered Office: C/o Mohd Rashid, Bhurkuraha, Khetasarai, Shahganj, Jaunpur – 222139, Uttar Pradesh, India